Frequently Asked Questions (FAQ)

1. Do I have to pay to attend the CPP?

No. The CPP e-learning is accessible for free on the Family Assist portal and the CPP Consultation is offered for free at all Strengthening Families Programme@Family Service Centres (FAM@FSCs).

2. Do I have to inform my spouse about my decision to participate in the CPP?

The CPP consists of the CPP e-learning and consultation (either alone or with your spouse) with a counsellor from the FAM@FSCs. The e-learning is to be completed individually by each party.

If you wish to attend the individual consultation, you may choose to keep this decision private. If you prefer to attend the couple consultation, please discuss this with your spouse and come to a mutual agreement on the session date and time prior to booking an appointment. Please also ensure that you and your spouse have completed the CPP e-learning prior to attending the couple consultation.

3. I am unable to complete the CPP e-learning. What should I do?

If you are unable to complete the CPP e-learning due to visual impairment and/or technological difficulties, you may approach a FAM@FSC for assistance.

4. What should I do if I face technical difficulties during CPP e-learning?

Here are some ways you can troubleshoot:

1. Clear your cache.
2. Log out and log in again.
3. Avoid opening multiple browsers and tabs when navigating e-learning.
4. Switch to a different device and/or internet browser.
5. Turn off VPN, firewall services or iCloud Private Relay.
6. Use the browser’s incognito or private browsing mode: Incognito (Chrome), Private (Safari), or InPrivate (Microsoft Edge).
7. Try again after completing the steps above.
8. If you continue to encounter issues:
   • Capture screenshots/videos of your entire screen, including the error, address bar, and date and time of issue; and
   • Note down key details, including the type of internet browser and type of device (iOS or Windows).
   • For further assistance, please email fam_dssaprogrammes@msf.gov.sg or call 1800-111-2222 (To reach Family Assist, say "Family Assist" when prompted by the virtual assistant).

Airtime charges apply for mobile calls to 1800 service lines.

5. Can I do CPP (e-learning and consultation) at Online Counselling on Family Assist (OCFA)?

No, OCFA does not offer Mandatory Co-Parenting Programme (CPP). For more information on CPP, please refer to CPP Registration.

If you are facing divorce, family and marriage issues and would like to speak to a counsellor online, you can sign up for an account at OCFA.

6. Can my friends or lawyer complete the CPP on my behalf?

No, you must personally attend the couple or individual consultation.

7. How can I complete the CPP if I am residing overseas?

If you are residing overseas, please contact any FAM@FSC for assistance. The agency will make arrangements for you to attend the consultation (alone or with your spouse) virtually.

8. I have completed the CPP e-learning and would like to attend a consultation session as soon as possible. When is the earliest appointment that I can book?

Upon completion of the CPP e-learning, you will be directed to an online booking platform to select a suitable time slot. As agencies require time to prepare for the consultation session after receiving your registration, you will be able to see available slots 3 days from the date you login to the booking platform. If you require an earlier time slot to file a cross-application^[1], please contact any FAM@FSC.

9. Can I choose any agency to attend the CPP consultation?

You may choose any FAM@FSC to attend the CPP consultation via the online booking platform.

10. The CPP consultation is up to 3 sessions. How many session(s) am I required to attend?

CPP seeks to help parents make informed decisions on their marriage, encourage joint decisions on divorce in interests of children’s well-being, address co-parenting concerns, develop a co-parenting plan and support parents in coping with the divorce (the list is not exhaustive). 

The counsellor will make an assessment of your needs and confirm on the number of CPP sessions to attend after the first session.

11. I was served with divorce papers recently. With up to 3 consultation sessions, would I be able to complete CPP to file for a cross-application?

You are required to complete the CPP e-learning before booking for an appointment for the consultation session(s). It takes about 1.5 hours to complete the e-learning. 

You should inform your counsellor of the timeline for your cross-application so that the counsellor can work with you to complete CPP within the timeline.