Frequently Asked Questions (FAQ)

1. Do I have to pay to attend the CPP?

No. The CPP e-learning is accessible for free on the Family Assist portal and the CPP Consultation is offered for free at all Strengthening Families Programme@Family Service Centre (FAM@FSC) or Divorce Support Specialist Agency (DSSA).

2. Do I have to inform my spouse about my decision to participate in the CPP?

The CPP consists of the CPP e-learning and consultation (either alone or with your spouse) with a counsellor from the FAM@FSC or DSSA. The e-learning is to be completed individually by each party.

If you wish to attend the individual consultation, you may choose to keep this decision private. If you prefer to attend the couple consultation, please discuss this with your spouse and come to a mutual agreement on the session date and time prior to booking an appointment. Please also ensure that you and your spouse have completed the CPP e-learning prior to attending the couple consultation.

3. I am unable to complete the CPP e-learning. What should I do?

If you are unable to complete the CPP e-learning due to visual impairment and/or technological difficulties, you may approach a FAM@FSC or DSSA for assistance.

4. Can my friends or lawyer complete the CPP on my behalf?

No, you must personally attend the couple or individual consultation.

5. How can I complete the CPP if I am residing overseas?

If you are residing overseas, please contact any FAM@FSC or DSSA for assistance. The agency will make arrangements for you to attend the consultation (alone or with your spouse) virtually.

6. I would like to attend a consultation as soon as possible to file a counterclaim. Who should I approach for assistance?

Upon completion of the CPP e-learning, you will be directed to an online booking platform to select a suitable time slot. If you require an earlier time slot, please contact any FAM@FSC or DSSA.

7. Can I choose any agency to attend the CPP consultation?

You may choose any FAM@FSC or DSSA to attend the CPP consultation via the online booking platform.