A Singapore Government Agency Website
Online Counselling on Family Assist (OCFA)
Challenges with family, marriage or parenting can take a toll on your work, relationships, physical and emotional health. Seek support from counsellors on OCFA to better cope and manage these challenges.
Frequently Asked Questions (FAQ)
During the first session, the counsellor will take time to understand your challenges. You are encouraged to express your thoughts and feelings. The counsellor will also share the various counselling approaches available, allowing you to decide which one best suits your needs. If your needs can be better addressed by another agency, your counsellor may make a referral. By the end of the first session, you and your counsellor will decide whether to continue with further sessions.
No, this service is provided free of charge.
Please email your counsellor as soon as possible to reschedule. We appreciate your assistance to inform us early so our counsellors can release the appointment slot to others.
Yes, the counsellor you spoke to in your first session will most likely be your counsellor for subsequent sessions. We encourage you to book your next session directly with your counsellor at the end of each session.
You and your counsellor will decide on the frequency of your sessions, depending on your circumstances, needs, and availability.
If you require immediate emergency assistance, Online Counselling may not be suitable for you.
For emergency assistance or medical services (e.g. imminent danger to your/the victim’s life and safety):
Police at 999 or SMS 71999 for immediate assistance
Emergency Medical Services at 995
For suicidal thoughts or self-hurt and mental health crises:
Samaritans of Singapore (SOS) at 1-767
Text Samaritans of Singapore (SOS) CareText 9151 1767 via WhatsApp
Institute of Mental Health (IMH) at 6389 2222
For concerns of violence committed against you or someone, or child/adult protection issues:
National Anti-Violence and Sexual Harassment Helpline (NAVH) at 1800-777-0000
Airtime charges apply for mobile calls to 1800 service lines.
Yes, to better understand your needs, we routinely administer anonymous questionnaires that measure counselling outcomes, your wellbeing, and your experience of the counselling sessions with us.
Yes, your information will be kept confidential, subject to risk and safety concerns, and will be handled in accordance with our Privacy Policy.
Step 1: Click on the "Login/Register" button.
· For first-time users, fill in the required details to create your account.
· For returning users, please sign in with your email and password.
Step 2: Once your account is created and you have signed in, click the chat widget (orange button) at the bottom right-hand side of the screen.
Detailed instructions are also available here.
Live Chat is available from Monday to Friday, 9am to 6pm (excluding public holidays) and on the eve of New Year, Chinese New Year and Christmas, 9am to 1pm. During non-operating hours, you may click the “Email Us” button to leave us a message. We will respond to you within 3 working days.
Yes, you can chat with us or leave us a message using any device with an internet browser.
No, you do not have to provide your full name. Instead, you can sign up for an account using an alias and non-identifiable email. We will address you by the name you have given. This is an anonymous platform; you may refer to our Privacy Policy for more details.
If the chat gets disconnected, please refresh the page and select the “live chat” button to reconnect with your counsellor. We may also try to reach you through email. Alternatively, you can choose to email us.
OCFA Terms and Conditions
